terms and conditions
Updated on the 25th of June 2021
This website is owned and operated by C. Lisa Silva. These Terms set forth the terms and conditions under which you may use my website and services as offered by me. This website offers visitors graphic related materials such as illustrated posters and cards. By accessing or using the website of my service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use my website and/or receive my services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The returns and refunds policy follows the guidelines below:
You are responsible for entering your details correctly (personal data and shipping address) and I cannot be considered liable for any shipping mistakes due to receiving false/bad information from the customer;
If you wish to cancel your order, you have one hour to do so, free of charge. After that one hour period has passed, your order cannot be cancelled;
I cannot be held responsible for lost/damaged goods whilst these are handled by the post office services. You may be covered up to £20 or £50 according to your choice of shipping service;
You are entitled to a refund over an unwanted item (or items) upon contacting me within two weeks (14 working days), starting from the moment you place the order. You will have to return the item/items in question exactly as received (original packaging) to an arranged address and cover the shipping costs. Upon reception of the returned goods, you will receive the refund of the item/items price in full;
If you receive an item or items which is/are faulty (ex: blurry print, spelling errors...) and wish for a refund, you are entitled to it upon contacting me within two weeks (14 working days), starting from the moment you place the order. You will be required to provide photographic proof of the damage. Unless otherwise stated through a direct exchange with me, you will be required to return the item/items in question exactly as received (original packaging) to an arranged address and cover the shipping costs. Upon reception of the returned goods, you will receive the refund of the item/items price in full as well as the shipping costs as long as you have a receipt for it;
If you wish to exchange your faulty item/items for a new corrected version of the same design or a different design in the same size as the original, you can do so at no cost to you. Nonetheless, you will have to go through the same procedure as stated in (v);
If you wish to exchange an item you can do so upon contacting me within two weeks (14 working days), starting from the moment you place the order. You will have to exchange your item for a same sized item or, if you wish for a bigger one (ex: changing an A5 poster for an A4 poster) you will have to pay for the price difference. In both cases, you will be required to return the item/items in question exactly as received (original packaging) to an arranged address and cover the shipping costs. Upon reception of the returned goods and extra payment if that is the case, I will ship the new order to your address;
Please consider a period of at least 30 working days between the time you contact me for an exchange or a refund to be fully processed. This period aims to cover the necessary exchange of information between the two parties, a possible re-print and the shipping of a new order + delivery time. This period may be extended to 60 working days for exchange/refund requests placed during busier times such as Christmas and Easter.
The prices I charge for using my services / for my products are listed on the website. I reserve the right to change my prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The Service and all materials therein or transferred thereby, including, without limitation, images, graphics, logos, and all Intellectual Property Rights related thereto, are the exclusive property of C. Lisa Silva. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
I may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
To the maximum extent permitted by applicable law, in no event shall C. Lisa Silva, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, C. Lisa Silva assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of my service; and (iii) any unauthorized access to or use of my secure servers and/or any and all personal information stored therein.
I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you should review these pages periodically. When I change the Terms in a material manner, I will notify you that material changes have been made to the Terms. Your continued use of the Website or my service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Manchester. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.